Visualize At-Risk Accounts In Salesforce

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Losing track of customer interaction is the worst fear of every sales rep and sales…

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Boost Call Center Productivity

5 Ways to Boost Call Center Productivity with Visual CRM Tools

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Call centers are all about balancing transactions and relationships. On a daily basis, they are…

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Customer Retention Tools

How Sales Can Stay on Top of the Customer Buying Cycle

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In this post we look at solving the critical business problem of managing the customer…

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Metrics ROI

How to Fix Limitations of Customer Life Stage Groups

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Customer life stage is the standard bearer of segmentation. Customer stages like “new,” “active,” “lapsed”…

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Customer Retention

Three tips to making the difficult calls to B2B customers

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This post was inspired by a recent discussion on The Sales Blog about how it’s easy…

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Customer Retention: It’s Not Too Late to Catch That Pass

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I was rooting for our hometown Chicago Bears team in the NFC championship game last Sunday…

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“One and Dones” – The mystery of disappearing leads

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Your lead generation machine is working tirelessly to bring in new leads and appointments. Marketing…

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Why “call often” is like “one size fits all” — usually not the best fit for customers

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We’ve heard phrases like “call often,” “call everybody,” and “call until you get an order”…

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SDI:CHICAGO World Premiere Episode: When 80% of customers bring 20% of revenue, how to call most productively?

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SDI:CHICAGO First Screen
A case study story about how to use predictive analytics to make the most of sales data. This {fictional} company grappled with how to be productive in contacting the 80% of customers who produce 20% of revenue.

What did they do? Watch the episode!

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