Valgen, Inc (“Valgen”) is a licensee of the Valgen Technology Family of products, including ProsperVue and other application offerings. Our goal is to build our user’s trust and confidence in our Services by promoting the use of fair information practices. This privacy statement covers the Web site www.valgen.com (“Site”) and personally identifiable information about users of our services and products (“Services”).
Information Collection, Use, Choices and Data Integrity
You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may invite you to contact us with questions or comments, register for webinars or events, participate in surveys, request information or more information about our Services or log a support case to request technical support. Due to the nature of some of these activities, we may collect personally identifiable information, such as your name, address, email address and phone number, username, password and any other personally identifiable information you elect to include in your communications sent to us. In certain circumstances, we also may ask for your title, company name and additional company information such as annual revenues. We may also ask for demographic information in order to provide you with a more personalized experience.
If you request more information about our Services, we may use your personally identifiable information to send you the information you have requested. We may use your personally identifiable information to register you to use our Site, deliver certain goods, services or information you have requested, provide you with notices regarding Services you have purchased or products and services of our partners you may want to purchase in the future and other Valgen news, verify your authority to enter the Site and improve the content and general administration of the Site. You have the choice to opt-out of receiving emails from us about our Services or products and services of our partners, including promotions and events and other news. You can opt out of being contacted by us regarding our Services or products and services of our partners, including promotions and events as well as other news at any time by sending an email to [email protected].
We may receive a confirmation when you open an e-mail from Valgen if your computer supports this type of program, in order to help us make e-mails more interesting and helpful.
In performing and providing our Services to you, we may have access to personally identifiable information that is included in the data that you provide to us so that we can provide our Services for you. For example, we may have access to certain usernames that you use to login to third party services and websites and data that you store in your accounts with such third party services. We do not store or use such personally identifiable information other than as necessary to perform our Services and provide our Services to you.
We use your personally identifiable information for the purposes for which it was collected as set forth above and not for promotional purposes or for use by third parties for promotional purposes.
Upon request and within 30 days, Valgen will grant individuals reasonable access to personal information that it holds about them. In addition, Valgen will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Please contact [email protected] to change your personal information gathered on the Site.
We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you.
Analytics Data Collection
As a premier analytics company, we employ analytics tools, algorithms and software technology(s) to help us track leads, better understand and manage our content and customer experiences on our Site (“data”) We use a unique identifier, similar in function to cookies, and are used to track the online data movements of our users. This data is used to inform us what data is effective, as well as providing individual tracking data into our lead/prospect database on Salesforce.com. This data may be viewed by salesforce.com, Valgen and our confidential providers. This information would not be shared or sold to anyone other than these select Valgen staff. Our Company goal is using this tracking and lead scoring data to assist us to be proactive in offering information, help and services to those who are most likely to need/want it.
We post testimonials on our web site which contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to [email protected].
Blogs, Forums and Chatrooms
If you use a bulletin board, blog, or chat room on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
The Site may track the total number of visitors to our Site, IP addresses, the number of visitors to each page of our Site and items clicked on our Site. Additionally, when we provide our Services to you, we may track aggregate and anonymous data that you provide to use to provide our Services to benchmark and improve our Services and ensure you are complying with the terms of your license from us. We may use this data in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to diagnose server problems, analyze trends, administer and improve the Site, track users’ movement, and gather broad demographic information for aggregate use.
We may provide or provide access to your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us. For example, a consultant may have access to your personally identifiable information while the consultant is performing services on our behalf if the services require access to your systems. Such third parties are required to agree to a confidentiality agreement with us regarding your personally identifiable information and we only authorize them to use your personally identifiable information that they may have access to as necessary to perform services on our behalf and not for their own marketing purposes.
We will also disclose your personally identifiable information and the aggregate information if we reasonably believe we are required to do so by law, court order, warrant, subpoena, legal process or regulation or in cooperation with any governmental investigation. We may transfer your personally identifiable information and the aggregate information to a successor entity upon a merger, consolidation or other corporate reorganization in which Valgen participates or to a purchaser of all or substantially all of Valgen’s assets to which this Site relates.
You may correct, amend or delete your personally identifiable information that Valgen stores, except where the burden or expense to Valgen of providing access would be disproportionate to the risks to your privacy or where the legitimate rights of persons other than you would be violated. Please email [email protected] to correct, amend or delete your personally identifiable information.
Links to Third Party Sites
Valgen may employ procedural and technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. Valgen may use encryption, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.
21720 W. Long Grove Road
Deer Park, IL 60010
Effective Date 1/01/2010 – V4.2
Frequently Asked Questions
What information do you collect?
We collect information from you when you register or subscribe to our site, white papers, newsletter, case studies, respond to a survey, fill out a form or Contact Us.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or Company.
What do you use my information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do you protect my information?
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do you disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Do you have California Online Privacy Protection Act Compliance?
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.