ProsperVue has two levels: Account Administrator (Admin) and User. See the Get Started Checklist for more info about the rights each of these levels have.

As an Admin, you have rights to manage users in your account:

• Assign users
• Deactivate users

To assign users, you will need: First Name, Last Name and Email. These fields are required.

In the side menu, click Settings. Click Manage Users. Click Add New in the top right corner.

Enter First Name, Last Name and Email. Job Title is optional. This can be added later in My Profile.

Move the toggle to Active. You must do this, or the person you’re adding won’t get the welcome email or be able to use ProsperFleet.

After you click Submit, the new user will receive a welcome email to ProsperFleet.

You must do the above steps to add a user before you can Assign Credits to the user.

Also, to help ensure you receive the essential emails from the app, whitelist prosperfleet@valgen.com and prosperfleet.support@valgen.com in your email spam system.

If you want to remove a user’s access to ProsperFleet, you can deactivate them. Definitely do this when a user leaves your organization, because they will still be able to log in to ProsperFleet.

To deactivate a user, click on Settings in the side menu. Click on Manage Users. You should see a list of users in your account.

Under Actions, click the Edit icon (pencil icon).

If the user is Active, you will see the Active toggle is blue. Move the toggle to the left. It will turn gray and deactivate the user.

As you see in the video above, you can deactivate a user only if they have zero unused credits. This prevents your company account from having credits tied up in inactive user accounts and losing those credits.

If you try to deactivate a user and they have unused credits, you will get an error message asking you to transfer their unused credits.

You can move their credit balance to your company account or to another user. The above video shows how to do this. You can also visit the Manage Credits page for instructions. After you move the credits and the user’s credit balance is 0, you can deactivate the user.

When you deactivate users, all their download and credit history remains in your account. Other users in your account will still be able to see unmasked data for records that the deactivated user downloaded.

Users cannot be permanently deleted. Instead, deactivate users following the steps shared above.

Sometimes, you might need to set up a second account when you’ve already used a user’s email address.

Because the email is the unique login ID, the ProsperFleet system won’t accept the same email address for more than one user.

A workaround is to set up an alias email and use that for ProsperFleet, and forward the alias email to the email account that the person actually uses. Or set up a second email account if the user doesn’t mind using several email accounts.