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Use Data - Credits
Credits are assigned to you by the Administrator of your ProsperFleet account. If you are the only user for your account, you are also the Admin and all credits are automatically assigned to you.
For each Company record you download (export) from ProsperFleet, one credit is used.
If you have access to All Duty Locations data, for each Branch record with a fleet you download, a half credit is used.
Credits are based on number of companies you choose, not number of vehicles or contacts.
ProsperFleet will not charge twice if you re-download a record within 12 months of the first download of that record. Any user in your account can re-download a record within 12 months without using credits again.
To use credits, choose companies using the filters. A pop-up will always tell you how many credits a download will use. Then, you can choose to download all or some companies chosen. If you download some companies, you can save the remainder to a list to download later.
Request More Credits
Credits are assigned to you by the Administrator of your organization’s ProsperFleet account.
If you have no credits, or your credits are running low, there’s two things you can do:
- Ask your account’s Admin for more credits.
- Add up to 300 credits to your account through the “Add Credits” button. Click that button and a pop-up will let you add credits.
If you see a gear icon in ProsperFleet’s side menu, you have Admin status. You can give credits to yourself and others. Follow instructions on this help page.
